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Tenant Handbook

Moving Policies and Procedures

The moving and delivery guidelines have been developed to ensure a safe and efficient move for you and your organization.  Following these guidelines will expedite your move and protect the people handling the move as well as your property and the building itself.  These guidelines are in no way meant to hamper or restrict your moving process, but to safeguard the elements involved in the process. Should you have any questions regarding your move, please call the Management office at (832) 813-7373.

Please complete the MOVING INFORMATION FORM and turn into Property Management prior to move-in. Notify us as soon as possible as to the date and time of your scheduled move.  All moving arrangements must be scheduled through the Management Office.  Please comply with the following move-in/move-out instructions: 

  • All moves must be pre-approved and coordinated through the Property Management Office.
  • Moves must be scheduled after 6:00 p.m. Monday through Friday, or on the weekend. There are no time restrictions for weekend/holiday moves, subject to The Property Management Office’s approval.
  • The Property Management Office requires a minimum of 48 hours’ advance notification to schedule the freight elevator for the move. A firm date and time will then be provided by the Property Management Office confirming the tenant’s reservation. 
  • Large deliveries must be handled through the designated freight elevator, between the hours of 9:30 a.m. to 11:30 a.m.; 1:30 p.m. to 4:30 p.m. or after 6:00 p.m. Monday through Friday. 
  • If after hours' air conditioning will be required during this move, this also will need to be coordinated in advance through the property management office via the Online Tenant Request Portal. 
  • Please schedule a walk-through of the path of the move with a representative of the moving company and the Property Management Office to determine general conditions and the areas which must be protected. Any damages incurred will be the tenant's responsibility and billed accordingly.

To avoid unnecessary damage: 

    • Pad or otherwise protect all entrances, doorway, and walls affected by the move
    • Cover all floors traversed during the move with appropriate material
  • The Janitorial crew is not equipped to handle the volume of trash created during a move.  Therefore, please make arrangements to break down your moving boxes and have your moving company return to the building to remove them.
  • The moving contractor must provide a Certificate of Insurance prior to the move (see attached sample COI).  The mover must be bonded and carry a minimum of $1 million combined single limit, property damage, and public liability insurance.  We suggest that you secure a Certificate of Insurance for your firm as well. 
  • Your moving contractor must report any electrical problems or equipment breakdowns that occur during the move, which may affect building operation.  The moving contractor is responsible for removing all trash and bulky packing cartons.  
  • The building has a strict “NO SMOKING” policy.  Moving crew members are NOT permitted to smoke in any area of the building.

Moving Company Requirements

The moving company will be responsible for adhering to the following requirements so it is very important that you factor in these requirements when negotiating the cost of your move.  The following requirements pertain to moving furniture, equipment and supplies in and out of the building:

  • Clean Masonite sections are to be used as runners on all finished floor areas where heavy furniture or equipment is being moved with wheel or skid-type dollies. Clean plywood sections will also be required when moving over “sensitive” floors (i.e. stone or tile floors). The Masonite must be at least ¼” thick, 4’ x 8’ sheets in elevator lobbies and corridors and 32” sheets through all doors to a tenant’s space.  All glass doors must be padded to protect exposed areas.
  • Property Management and moving company personnel will inspect all walls, door facings, elevator cabs and other areas along the route to be followed before, during and after the move.  The mover must provide and install protective coverings on all walls, door facings, elevator cabs and other areas along the route to be followed during the move.
  • The Fire Marshal prohibits the blocking of any fire corridor, exit door, elevator, lobby, or hallway. Vehicles used for moving or deliveries are not to park in marked fire lanes. The loading dock located on the west side of the building is the designated area for this.
  • Only the freight elevators in the building are to be used for the movement of furniture, equipment and supplies. No passenger elevators are to be utilized. Also, no pallets or pallet jacks are allowed in the building at any time. Any difficulties involving the freight elevators or operation of the building should be reported to the Courtesy Officer on duty, who will contact an on-call engineer.
  • All moves are to be made through the loading dock area.  Deliveries will not be permitted through the lobby entrance on the first floor unless prior consent has been obtained from the Property Management Office.
  • The moving contractor must provide a Certificate of Insurance prior to the move (see attached sample COI).  The mover must be bonded and carry a minimum of $1 million combined single limit, property damage, and public liability insurance.  We suggest that you secure a Certificate of Insurance for your firm as well.

ANY MOVERS WHO DO NOT ADHERE TO THE FOLLOWING RULES WILL NOT BE ALLOWED TO ENTER THE PREMISES OR WILL BE REQUIRED TO DISCONTINUE THE MOVE.